Technology and Operations Management 2019 Fall (WBS)

Technology and Operations Management (2019 Fall)

Syllabus

Note: This syllabus may be updated and revised at a later date.

As of September 24, 2019

 

Instructor: Kanetaka M. Maki, Ph.D. (kanetaka@kanetaka-maki.org)
Teaching Assistant: Takenori Sasaki
Classroom: Building 11 Room 903
Contact Address for the Staff: tome2019f-staff@kanetaka-maki.org

 

1. Course Description

Technology and Operations Management (TOM) covers two different but interrelated topics: Technology Management and Operations. TOM is a field originally developed at Harvard Business School. The original concept of TOM was started from Operations, specifically focusing on manufacturing and development of physical products. However, as the world of operations research has changed, the course expands to new issues in information technology, supply chains, service industries, etc.
Currently, TOM is the course that provides the student with competencies in the field of technology management for product design, manufacturing, and innovation.
The course will provide students an introduction to the basics of technology management and various new topics related to innovation management. The course will utilize lectures, case discussions, assignments, and guest speakers from industry. Students will learn basic frameworks in this TOM field, and they will utilize these frameworks using case studies.
The course is aimed at three types of audience:

  • those who are interested in the technology business.
  • those who are interested in the process/methods of innovation.
  • those who are willing to expand their perspectives.

We will cover many types of technology in this class. However, STEM background is not required for this course.

2. Course Objective

  1. To provide you the overview of the cutting-edge technology-based businesses.
  2. To provide you the framework to analyze technology-based businesses.
  3. To provide you the frameworks and methods to conduct innovation.

3. Preparation and Assignments

Each student is expected to have completed all readings, assignments for each class before the class starts (approximately 1.5 hours for each class).

4. Class Schedule

The schedule may be updated and revised at a later date.

Topics
  • Introduction
  • Course Framework
  • What is Innovation?
Reading Assignments
  • None
In-ClassMaterials
  • Course Syllabus
  • Peter F. Drucker, “The Discipline of Innovation”, Harvard Business Review, August 2002
Topics
  • Guest Speaker
    • Prof. Mark Cannice
Reading Assignments
  • None
In-Class Materials
  • None
Class 03 (10/11): Design Thinking (1)
Topics
  • Design Thinking Workshop
Reading Assignments
  • None
In-Class Materials
Class 04 (10/18): Design Thinking (2)
Topics
  • IDEO and Product Development
Reading Assignments
In-Class Materials
  • Harvard Business Review, February 2011
Reference
Class 05 (10/25): Service Innovation and Operations
Topics
  • Service Innovation
  • Service Operations
  • Basics of Operations
Reading Assignments
In-Class Materials
Online Class (10/26-11/7)
Assignment
  • Please learn by yourself using the online program.
  • W. Earl Sasser Jr. and Ricardo Ernst, ”Operations Management Simulation: Benihana V2”, Product #: 7003-HTM-ENG
Class 06 (11/8): Bioinspiration
Topics
  • Bioinspiration
Reading Assignments
  • Karim R. Lakhani, Vish Krishnan and Ruth Page, ”Bioinspiration at the San Diego Zoo”, Harvard Business School Case, September 2014, (HBS Case #614-703)
Class 07 (11/15): User Innovation
Topics
  • User Innovation
Reading Assignments
In-Class Materials
  • Harvard Business Review, September – October 1999
Class 08 (11/22): Platform Business
Topics
  • Platform
Reading Assignments
In-Class Materials
Reference
Class 09 (11/29): New Business: Sharing Economy
Topics
  • Sharing Economy
Reading Assignments
  • Youngme Moon, “Uber: Changing the Way the World Moves”, Harvard Business School Case, January 2017 (HBS Case #16011-02)
Class 10 (12/6): New Business: Drone
Topics
  • Drone Industry
Reading Assignments
In-Class Materials
  • Harvard Business Review, January-February 1995
Class 11 (12/13): New Business: Genome Industry
Topics
  • Genome Industry
Reading Assignments
In-class Materials
  • John A. Quelch and Irene Lu, ”23andMe: Genetic Testing For Consumers (C)”, Harvard Business School Case, June 2017 (HBS Case #517-129)
Class 12 (12/20): Innovation Tournaments
Topics
  • Innovation Tournaments
  • Open Innovation
Reading Assignments
In-Class Materials
  • Eva Guinan, Kevin J. Boudreau, and Karim R. Lakhani, “Experiments in Open Innovation at Harvard Medial School”, MIT Sloan Management Review, 2013
Class 13 (1/10): Star Scientists
Topics
  • University-based Innovation System
  • Science Business
  • Star Scientists
Reading Assignments
  • G. Zucker, Darby, M.R. 2007. Virtuous circles in science and commerce. Papers in Regional Science86(3) 445-470.
In-Class Materials
Reference
  • Gary Pisano, “Can Science Be a Business? Lessons from Biotech”, Harvard Business Review, October 2006
Class 14 (1/17): Guest Speaker
Topics
  • Guest Speaker
Reading Assignment
  • None
In-Class Materials
  • None
Topics
  • Inclusive Innovation
  • Wrap-up
Reading Assignment
In-Class Materials
  • None
Make-up Class (1/31): I may cancel one of the class and have a make-up class on this day.

 

5. Classroom Procedure 

  • The course meets 15 times for 90 minutes each time. Class sessions will begin and end on time. Please be punctual so that you do not miss the initial thrust of the discussions or disturb others. If you need to miss a class please email me in advance. Keep in mind class participation is part of your grade.
  • Each student is expected to have completed all readings, assignments for each class before the class starts. Assignments will be submitted prior to each class through CourseN@vi. Each student should be prepared and expect to participate in classroom discussions.
  • Many of the sessions of this class will follow the discussion format. This allows you to apply theories, concepts and analytical devices discussed in class or in the reading materials, or from other relevant current events or news sources. The direction and quality of the discussion are the collective responsibility of the class, not the sole responsibility of the instructor. Class participation will be graded on your readiness, willingness and the quality of your comments and their contribution to the discussion.
  • I expect each student to be prepared at all times to comment in any class session. To reinforce this expectation, I will randomly cold call on students during the ensuing discussion, both those who raise their hand and those who do not.

6. Textbooks

  • Required
    • A carefully selected list of readings is provided. We will provide you all printed handouts.
    • Recommended
      • Strategic Management of Technology and Innovation 5th Edition, Robert Burgelman et al., McGraw-Hill Education
      • Managing Business Process Flows: Principles of Operations Management 3rd Edition, Ravi Anupindi et al., Prentice Hall

    7. Grading

    • Students are required to participate in class discussion.
  • Students are asked to answer preparation questions for the case studies in each session.
  • [Contributing to the Class Discussion]

    The frequency (i.e., the quantity) of your interventions in class is not a key criterion for effective class contribution.

    Some criteria used to evaluate class contribution are as follows:

    1. Is the participant deeply engaged in class? Use of laptops and electronic devices for non-class purposes can negatively affect class participation and learning experience.
    2. Is the participant a good listener? Are the points made relevant to the discussion? Are they linked to the comments of others? Do the comments show evidence of analysis of the case?
    3. Do comments clarify or build upon the important aspects of earlier comments and lead to a clearer understanding of the case?

    [Scores for the Grading]

    All scores you receive will be uploaded on CourseNavi. Please check the scores and let TA know if there is any mistake. It is your responsibility to check the scores. If you did not claim by the end of the semester, we take it as you agreed with the scores you received.

    8. Course Policies

    Laptop Computers/Tablets/Smartphones

    In order to increase focus, use of Laptop Computers, Tablets, and/or SmartPhones will be only used for a class exercise.

    Academic Integrity 

    The integrity of scholarship is essential for an academic community. As members of the Waseda Business School, we pledge ourselves to uphold the highest ethical standards. The University expects that both faculty and students will honor this principle and in so doing protect the validity of University intellectual work. For students, this means that all academic work will be done by the individual to whom it is assigned, without unauthorized aid of any kind.

    The complete Waseda Business School Policy on Integrity of Scholarship can be viewed at Student Honor Code for WBS Courses.

    The Honor Code in This Course

    You can work with anyone on class assignments.  I suggest that you work in study groups on homework assignments. 

    Your class preparation and assignments must not benefit from class materials by students who took this course in prior years, or at other schools. Using course notes or powerpoint slides you received from previous students of this class is a violation of the Honor Code.

    9. Notes

    • If you have any questions regarding the class, please send a message to staff ML. Please do not use Facebook chat etc.
    • Kanetaka M. Maki, Ph.D. Official Web Page: https://kanetaka-maki.org/